Returns / Withdrawal

No consumer right of withdrawal (B2B)

Our offer is directed exclusively at business customers (dentists, dental practices, clinics, dental laboratories) acting in the course of their trade or independent professional activity. A statutory consumer right of withdrawal for distance contracts therefore does not apply.

Transport damage, short deliveries and incorrect deliveries

Please inspect every delivery without undue delay upon receipt (duty to inspect and notify, § 8 of our T&C). Report transport damage, short deliveries or incorrect deliveries without undue delay by e-mail to office@dental-neomed.com – ideally with your order number, REF/LOT details and photos. We will arrange replacement or clarification immediately.

Complaints (warranty)

In the case of product defects, please also contact us by e-mail with your order number and a description of the defect. For justified complaints, we will first provide cure (replacement delivery or rectification); in all other respects, the statutory warranty rights under our T&C apply. Please do not return rejected goods until this has been agreed with us.

Voluntary returns

In addition, we may accept returns as a gesture of goodwill in individual cases, provided this has been agreed with us in advance and the goods are unopened, unused and in their undamaged original packaging. Please request the return by e-mail to office@dental-neomed.com before sending anything back (stating your order number); we cannot accept unsolicited returns. The cost of the return shipment is borne by the customer, except in the case of justified complaints.

Excluded from returns

For reasons of hygiene, sterility and shelf life, the following in particular are excluded from voluntary returns: opened or partially used medical devices and consumables, sterile products with damaged or opened sterile packaging, products with short remaining shelf life, and protective masks and other hygiene articles.

Version: September 2026