Customer service
At Neomed-Dental, we place great value on reliable and professional support for our business customers. Our customer service team is happy to help with questions about products, orders and deliveries.
Contact
Email: office@dental-neomed.com · Phone: +43 676 6820 740
We usually process enquiries within 24 hours on working days.
Support with orders
Our customer service supports you with:
- questions about products and availability
- assistance during the ordering process
- changes or cancellations (where still possible)
- information on prices and delivery times
Delivery and shipping
We are happy to help with questions about shipping, delivery or tracking. Please have the following information ready:
- order number
- company name
- delivery address
Complaints and problems
If there are any problems with your order, please contact us immediately. For complaints, we ask for:
- a brief description of the problem
- photos (in case of damaged goods)
- your order number
Complaints must be reported within 8 days of receiving the goods.
Medical devices – important note
As we operate in the field of medical devices, certain products may only be supplied to authorised professionals. Our customer service supports you with:
- clarifying authorisations
- verifying credentials
- product-specific requirements
Technical support
For questions about product application or technical details, we also recommend observing the respective manufacturer's instructions. We are of course available for general questions.
Business hours
Our customer service is available: Monday – Friday (except public holidays).
Response time: usually within 24 hours.
Important note
Our offers are directed exclusively at businesses and commercial customers. There is no right of withdrawal for consumers.