Frequently Asked Questions (FAQ)

Our offers are directed exclusively at businesses, medical professionals and commercial customers. Depending on the product, we reserve the right to request proof of professional qualification or commercial authorisation.

Orders can be placed directly through our online shop. After completing your order, you will receive an order confirmation by email. The purchase contract is only concluded upon our acceptance.

The available payment methods are shown during checkout. Depending on creditworthiness and agreement, we offer among others:

• prepayment
• payment on account
• other electronic payment methods

We reserve the right to exclude certain payment methods in individual cases.

Delivery time depends on the product and destination. As a rule, delivery takes place within a few working days if the goods are in stock. Please note that delays may occur, particularly with medical devices (e.g. due to manufacturers, logistics or regulatory checks).

We deliver within the European Union as well as to Switzerland and Serbia. Deliveries to other third countries are only possible by separate agreement.

Yes, shipping costs are calculated separately and shown during checkout. Additional costs (e.g. customs or import duties for deliveries outside the EU) are borne by the customer.

Changes or cancellations are only possible as long as the order has not yet been processed or shipped. In this case, please contact us immediately at office@dental-neomed.com.

As we operate exclusively in the B2B sector, there is generally no right of withdrawal. For hygienic and regulatory reasons, returns of medical devices are generally excluded. Exceptions only apply in the case of:

• incorrectly delivered goods
• demonstrably defective products

Please inspect the goods immediately upon receipt. In case of damage or discrepancies:

• report the incident without delay (within 8 days at the latest)
• document the damage (e.g. photos)

Contact: office@dental-neomed.com

Some products are subject to legal regulations and may only be used by qualified professionals. We are obliged to ensure compliance with these regulations.

Yes, all medical devices comply – where required – with the legal requirements of the EU and are marked accordingly (e.g. CE marking).

Medical devices may only be used in accordance with their intended purpose and the manufacturer's instructions. They may only be used by qualified professionals.

Protecting your data is our highest priority. All information on the processing of your data can be found in our privacy policy.

Yes, you can create a customer account to:

• process orders faster
• view your order history
• manage delivery and billing addresses

You can reach us at any time by email: office@dental-neomed.com