Terms and Conditions (B2B)

§ 1 Scope; B2B only

These General Terms and Conditions (T&C) apply to all contracts concluded via the online shop dental-neomed.com with NEOMED DENTAL s. r. o., Miletičova 21, 821 08 Bratislava, Slovakia (hereinafter “Neomed-Dental” or “we”). Our offer is directed exclusively at business customers acting in the course of their trade or independent professional activity – in particular dentists, dental practices, clinics and dental laboratories. We do not sell to consumers. By registering and with each order, the customer confirms that they are acting as a business. Deviating or supplementary purchasing terms of the customer do not become part of the contract, even if we do not expressly object to them.

§ 2 Registration and professional customer approval

Net prices and the ordering function are available only to registered and approved professional customers. For approval we may request suitable evidence of professional or trade activity (e.g. professional licence, trade licence, VAT ID). There is no entitlement to approval.

§ 3 Conclusion of contract; contract language

The presentation of products in the shop is non-binding and does not constitute a binding offer. By submitting an order, the customer makes a binding offer. The contract is concluded when we accept the order by order confirmation e-mail or by delivering the goods. The contract language is German; translations of this website are provided for information only – the German version prevails.

§ 4 Prices; VAT; export

All prices are net prices in euros plus statutory VAT and shipping costs. Deliveries to businesses in other EU member states with a valid VAT ID are VAT-exempt intra-Community supplies (reverse charge); we verify VAT IDs via the EU VIES system. Deliveries to third countries (e.g. Switzerland, Serbia) are export deliveries: customs duties, import VAT and clearance fees are borne by the customer (delivery DAP unless otherwise agreed).

§ 5 Payment; default

Payment is made – depending on approval and agreement – by bank transfer in advance or on invoice with the payment term stated on the invoice; our bank details (Slovenská sporiteľňa, a. s.) are provided on the invoice. Any additional payment methods are displayed during checkout. In the event of late payment, the statutory default interest for commercial transactions under Slovak law applies (Section 369 of the Commercial Code – Obchodný zákonník) as well as the statutory flat fee for recovery costs of EUR 40 (Section 369c Obchodný zákonník). The customer may only set off claims that are undisputed or have been finally established by a court.

§ 6 Delivery; transfer of risk

Delivery is made from our warehouse via our logistics partner. Stated delivery times are non-binding unless expressly confirmed in writing. Partial deliveries are permitted to a reasonable extent. The risk of accidental loss or deterioration passes to the customer upon handover of the goods to the first carrier. Details on delivery areas and shipping costs are set out on the “Shipping & Payment” page.

§ 7 Retention of title

The delivered goods remain our property until the purchase price has been paid in full (retention of title pursuant to Section 445 Obchodný zákonník).

§ 8 Duty to inspect and notify; warranty

The customer must inspect the goods without undue delay after receipt (Section 427 Obchodný zákonník) and notify us of apparent defects, transport damage, short deliveries or incorrect deliveries without undue delay in text form; hidden defects must be notified without undue delay after discovery (Section 428 Obchodný zákonník). If notification is not made in time, claims based on the defect are excluded to the extent permitted by law. In all other respects, the warranty provisions of the Slovak Commercial Code apply. In the case of justified defects, we will first provide cure at our discretion (replacement delivery or rectification); if this fails, the customer is entitled to the statutory rights. For the process, see also the “Returns / Withdrawal” page.

§ 9 Liability

We are liable without limitation for damage resulting from injury to life, body or health and for intent and gross negligence. In cases of slight negligence, we are liable only for the breach of material contractual obligations (obligations whose fulfilment is essential for the proper performance of the contract and on whose observance the customer may rely), limited to the foreseeable damage typical for this type of contract at the time of conclusion. Liability for indirect damage and lost profit is excluded to the extent permitted by law. Mandatory statutory liability – including product liability – remains unaffected.

§ 10 Medical devices; intended use

The products offered are intended for use by dental professionals. The customer is obliged to observe the manufacturer’s labelling, instructions for use and safety information and to use the products only as intended. Details are set out on the “Medical Devices Notice” page.

§ 11 Data protection

Information on the processing of personal data is provided in our Privacy Policy.

§ 12 Governing law; jurisdiction

The law of the Slovak Republic applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from or in connection with contracts under these T&C is the competent court in Bratislava, Slovakia, to the extent permitted by law.

§ 13 Final provisions

Should individual provisions of these T&C be or become wholly or partially invalid, the validity of the remaining provisions remains unaffected. Amendments and supplements must be made in text form.

Version: September 2026 · NEOMED DENTAL s. r. o., Miletičova 21, 821 08 Bratislava, Slovakia · Company ID (IČO) 51 662 019